Email Troubleshooting Print

Introduction

Experiencing email issues with your cPanel email or webmail account can be frustrating. This guide provides practical solutions for common email problems, ensuring smooth operations on DomainIndia.com.

Common Email Issues and Solutions

1. Unable to Send or Receive Emails

If you’re unable to send or receive emails, follow these steps:

1. Verify email settings:

   • Incoming server: IMAP/POP3 (e.g., mail.yourdomain.com)
   • Outgoing server (SMTP): mail.yourdomain.com
   • Ports:
     • IMAP: 993 (SSL/TLS)
     • POP3: 995 (SSL/TLS)
     • SMTP: 465 (SSL/TLS)
   • Authentication: Enabled for SMTP.

2. Check your email account’s quota:

   • Log in to cPanel > Email Accounts > Check if your account is exceeding its quota.

3. Verify DNS settings:

   • Confirm that MX records point to your DomainIndia.com server. Example:

     MX Record: mail.yourdomain.com
     Priority: 10
     ​

2. Email Deliverability Issues

If emails are marked as spam or not delivered, try these fixes:

1. Check if your domain or IP is blacklisted:

   • Use tools like MXToolbox to verify.

2. Set up SPF and DKIM records:

   • SPF record example :

     v=spf1 include:mail.yourdomain.com -all
     ​

     Configure DKIM in cPanel under Email Deliverability.

     Avoid spam triggers:

• Avoid suspicious links, too many capital letters, and promotional language in your email content.

3. Issues Accessing Webmail

If you cannot access webmail, try these steps:

1. Clear your browser cache and cookies.

   • Go to browser settings > Clear browsing data.

2. Try using a different browser or device.

3. Ensure stable internet connectivity:

   • Restart your router or use a wired connection for reliability.

4. Check for known webmail service issues:

   • Monitor DomainIndia.com announcements.

4. Password Reset and Recovery

If you’ve forgotten your email password, follow these steps:

1. Log in to DomainIndia.com client area.
2. Navigate to cPanel > Email Accounts.
3. Locate the email account and click on "Manage."
4. Enter and confirm a new password, then click on "Update Email Settings."

5. Email Client Configuration Issues

Double-check your email client’s configuration:

1. Use correct server settings:

   • Incoming server: mail.yourdomain.com
   • Outgoing server: mail.yourdomain.com

2. Set the correct ports:

   • IMAP: 993 (SSL/TLS)
   • POP3: 995 (SSL/TLS)
   • SMTP: 465 (SSL/TLS)

3. Ensure authentication is enabled:

   • Username: Your full email address
   • Password: Your email account password

Additional Troubleshooting Tips

1. Update your email client:

   • Ensure your email client is updated to avoid compatibility issues.

2. Check for server-side issues:

   • Monitor DomainIndia.com for server updates or maintenance.

3. Temporarily disable firewalls and antivirus programs:

   • Disable these programs to rule out interference. If resolved, whitelist DomainIndia.com email servers.

4. Test with an alternative email client:

   • Use webmail or another email client to confirm the issue is not software-specific.

5. Whitelist DomainIndia.com email servers:

   • Add mail.yourdomain.com to your email client’s whitelist to avoid spam filtering.

Contact Domain India Support

If none of the solutions work, reach out to Domain India support:

• Submit a ticket at https://www.domainindia.com/support.
• Provide detailed information, including error messages and troubleshooting steps you’ve already tried.

Conclusion

By following these troubleshooting steps, you can resolve most email issues in cPanel and webmail on DomainIndia.com. Regularly update your email client, configure DNS records accurately, and stay informed about server updates. If you encounter persistent problems, don’t hesitate to contact Domain India’s support team for expert assistance.