Troubleshooting Incoming Email Issues in cPanel/Webmail Print

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Introduction: If you're experiencing issues with incoming emails in cPanel/Webmail, several factors could be responsible, such as incorrect email settings, server-side issues, or problems with the sender's email service. This article provides a step-by-step guide to help you debug and resolve incoming email issues.

Steps to Debug Incoming Email Issues:

  1. Check Email Settings: Verify that your email settings are correctly configured in your email client (e.g., Outlook, Thunderbird, or your mobile device's mail app). Ensure you're using the correct incoming mail server (POP3/IMAP), port, and authentication method. The recommended settings can typically be found in your cPanel under "Email Accounts" > "Connect Devices" or "Configure Mail Client".

  2. Test from Webmail: Access your emails directly from Webmail (e.g., Roundcube, Horde, or SquirrelMail) in your cPanel. If you can successfully receive emails in Webmail, the issue might be related to your email client's configuration or your local network settings.

  3. Verify Email Account Quota: Check if your email account has reached its storage quota, which could prevent new emails from being received. In cPanel, go to "Email Accounts" and look for any warning messages related to your account's quota. If necessary, increase the quota or delete old emails to free up space.

  4. Review Email Logs: Check the email logs on your server for error messages or clues related to the issue. The logs are typically located in the /var/log/ directory, such as /var/log/exim_mainlog and /var/log/exim_rejectlog for Exim (cPanel's default mail server). If you don't have access to these logs, ask your web host's support team to review them for you.

  5. Check Server's Mail Services: Verify that the mail services (POP3, IMAP) on your server are running and functioning correctly. If you have root access to the server, check the service status using the command-line interface (e.g., service dovecot status for Dovecot). If you don't have root access, contact your web host's support team for assistance.

  6. Check DNS Records: Ensure your domain's DNS records, such as MX and SPF records, are correctly configured. Incorrect DNS records can cause incoming emails to be rejected or not delivered. Check your domain's DNS records using online tools like MxToolbox ( or DNSChecker ( If the DNS records are incorrect, update them through your domain registrar's dashboard or your web hosting control panel.

  7. Test Sender's Email Service: Ask the sender to verify that their email service is functioning correctly and that their outgoing mail server (SMTP) is properly configured. It's possible that the issue is on the sender's side and not related to your email account or server.

  8. Contact Domain India Support Team: If you're still experiencing issues with incoming emails, reach out to Domain India support team for assistance. Provide as much information as possible, such as the email address you're having issues with, the email client you're using, any error messages you've encountered, and the steps you've already taken to troubleshoot the issue.

Conclusion: By following the steps outlined in this guide, you can effectively troubleshoot and resolve incoming email issues in cPanel/Webmail. If necessary, seek assistance from your web host's support team to identify and address any server-side issues or configuration problems.

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