Resolving 404 Errors on Your Website: A Guide for DirectAdmin and cPanel End Users Print

  • 0

Introduction: Encountering 404 errors on your website can be frustrating, but don't worry! This guide will help you diagnose and fix the issue without root or admin access. By following these steps, you can identify the root cause of the problem and take appropriate action to get your website back up and running.

Step 1: Check .htaccess file The .htaccess file is responsible for configuring many aspects of your website, including URL redirection and access permissions. If this file is misconfigured, it could lead to 404 errors on your website.

  • Log in to your DirectAdmin or cPanel account.
  • Navigate to the File Manager and locate the .htaccess file in your website's root directory (usually public_html or www).
  • Download the .htaccess file and open it in a text editor.
  • Look for any incorrect settings or syntax errors that might be causing the issue. If you're unsure about a specific line, try commenting it out by adding a "#" at the beginning of the line.
  • Save the changes and upload the modified .htaccess file back to the server.

Step 2: Verify file and folder permissions Incorrect file and folder permissions can also cause 404 errors. Make sure that your website's files and folders have the appropriate permissions.

  • In the File Manager, check the permissions for your website's files and folders.
  • Typically, files should have permissions set to 644, and folders should be set to 755.
  • If you find any incorrect permissions, update them accordingly.

Step 3: Check for broken links Broken links on your website can lead to 404 errors. You can use a broken link checker tool to identify any broken links on your site and fix them.

  • Use an online broken link checker like the W3C Link Checker or the Dead Link Checker.
  • Enter your website's URL and start the link check.
  • Review the results and fix any broken links you find.

Step 4: Review your website's logs Even without root or admin access, you can often view your website's error logs from your DirectAdmin or cPanel account. These logs can provide valuable information about the cause of the 404 errors.

  • In DirectAdmin or cPanel, navigate to the "Logs" or "Errors" section.
  • Look for any error messages related to the 404 errors on your website.
  • Analyze the logs to identify any patterns or issues that might be causing the problem.

Step 5: Contact support If you're unable to resolve the issue on your own, consider contacting your hosting provider for assistance. They can help you identify the root cause of the problem and provide guidance on how to fix it.

Conclusion: By following these steps, you can diagnose and fix 404 errors on your website without needing root or admin access. Keep in mind that troubleshooting website issues can be complex, so don't hesitate to reach out to your hosting provider or a web developer if you need additional support.

Was this answer helpful?

« Back