Knowledgebase

Title: FTP Accounts Do Not Work After FileZilla Upgrade: Error Messages and Solutions

This article describes problems that may occur after upgrading FileZilla and provides solutions for resolving these issues.

Error Messages:

1. Error: Connection timed out
2. Error: Failed to retrieve directory listing
3. Response: 530 Login authentication failed

Resolution

In recent versions of FileZilla, TLS encryption is forced on plain FTP connections. This applies to both new sites you create in the Site Manager and any sites you have previously configured.

1. Error: Connection timed out & Error: Failed to retrieve directory listing

To resolve these issues, reset your accounts to use plain, unencrypted FTP connections by following these steps:

1. Start FileZilla.
2. On the File menu, click Site Manager.
3. Under Select Entry, click the site.
4. On the General tab, in the Encryption list box, select "Only use plain FTP (insecure)".
5. Click OK.

After completing these steps, click 'Connect' to connect to the server.

If you still experience issues due to different firewalls, try the following:

1. Click Edit and then select Settings.
2. Click Passive Mode, located under Connection in the left-hand window.
3. In the Passive mode settings window (right side), check the box for "Use the server's external IP address instead" if it is currently unmarked.
4. Click OK.

2. Response: 530 Login authentication failed

Please double-check your login credentials (Username, Password, Host):

1. Open the Site Manager from the File menu.
2. Click the New Site button.
3. Enter the setup information for your FTP account.
4. Type in the New FTP Site Name: (Can use any name like "My website")
5. Host: Enter your Domain Name (e.g., example.com)
6. Port: 21
7. Protocol: FTP - File Transfer Protocol
8. Encryption: Select "Only use plain FTP (insecure)" from the dropdown list.
9. Logon type: Normal
10. User: Enter your username (e.g., examplec or john@example.com). If you don't have this information, you can log in to cPanel and view it on the left-hand side. If you created this username, use username@domain.com.
11. Password: Enter your cPanel password or the password specified when the FTP account was created.
12. Click the OK button.

By following the resolutions provided, you should be able to resolve common issues with FTP accounts after upgrading FileZilla.