Knowledgebase

FTP accounts do not work after FileZilla upgrade

This article describes a problem that occurs after you upgrade FileZilla to version 3.10, and how to resolve it.

Error: Connection timed out
Error: Failed to retrieve directory listing

Resolution

In version 3.10, FileZilla forces TLS encryption on plain FTP connections. This applies both to new sites you create in the Site Manager, as well as any sites you have previously configured.

You can resolve this problem by resetting your accounts to use plain, unencrypted FTP connections. To do this, follow these steps:

1. Start FileZilla.
2. On the File menu, click Site Manager.
3. Under Select Entry, click the site.
4. On the General tab, in the Encryption list box, select Select Required explicit FTP over TLS from dropdown list.
   
5. Click OK.

When the above steps are complete, click 'Connect' to connect to the server. (You will automatically be connected in your own folder).

Due to different firewalls, some people experience problems with FTP. To fix this problem, try:

1. Click Edit
2. Select Settings
3. Click Passive Mode, which is found underneath Connection in the left hand window. In the Passive mode settings window (right side), click the Use the server's external IP address instead if it is currently not marked. If you connect to our server and get disconnected quickly, this is the solution.

1. Open the Site Manager, from the File menu.
2. Click the New Site button.
3. Enter the setup information for your FTP account.
   • Type in the New FTP Site Name: (Can use any name like "My website")

      

   • Host: Enter your Domain Name. e.g. example.com
   • Port: 21
   • Protocol:: FTP - File Transfer Protocol
   • Encryption: Select Required explicit FTP over TLS from dropdown list.
   • Logon type: Normal
   • User:: This is your username. e.g. examplec or john@example.com

     If you do not have this information, you can login to cPanel and view it on the left hand side. (It is based on the first 8 characters of your domain). If you created this username, use username@domain.com.

   • Password: This is your cPanel password or the password specified when the FTP account was created .
4. Click the OK button.