Your Data. Our Responsibility.

Privacy Policy

Effective: April 1, 2025 Last Revised: April 6, 2025

This policy outlines how we handle and protect your personal data in accordance with India's DPDP Act 2023 and global data security standards.

Secure Storage

Your data is encrypted and protected with industry-grade security

No Selling Data

We never sell or rent your personal information to third parties

Your Control

Manage your data preferences and exercise your rights anytime

DPDP Compliant

Fully compliant with India's Digital Personal Data Protection Act 2023

IntroductionData CollectionWhy We CollectCookiesData SharingYour RightsSecurityData RetentionRefund PolicyGrievance Officer

1. Introduction

Welcome to Domain Registration India Private Limited, operating under the brand Domain India. We deeply value your trust and are fully committed to safeguarding your personal data.

This Privacy Policy explains how we collect, use, disclose, and secure your information — in compliance with the Digital Personal Data Protection Act, 2023 (DPDP) and CERT-IN guidelines.

It applies to visitors ("Users"), registered customers ("Authorized Customers"), and anyone interacting with our services — including domain registrations, hosting plans, support systems, and email communication.

2. What Personal Information We Collect

Full Name, Email Address, Phone Number, Postal/Billing Address
IP Address, Browser & Device Information
Domain WHOIS data, Hosting usage logs
Payment details (excluding stored card information)
Communication logs (emails, chats, support tickets)

Who Collects This Data?

Your data is primarily collected by Domain India directly. Our trusted third-party service providers — including Razorpay, Atom, Stripe, PayPal, SMS/email platforms, and fraud detection tools — may also collect limited data when required to deliver services. All partners operate under strict data protection agreements.

3. Why We Collect This Data

To deliver domain registration and web hosting services
To verify clients, process orders, and manage accounts
To meet legal requirements under NIXI, IT Act, and DPDP
To send service-related messages, invoices, and renewals
To detect and prevent fraud, misuse, or security breaches
To analyze data and optimize our service experience

4. Use of Cookies

Session Handling

Maintains active sessions securely

Required

User Preferences

Saves choices like language, layout, etc.

Optional

Analytics

Tracks behavior via Google Analytics

Optional

You can manage or disable cookies via your browser settings anytime.

Log Files and Analytics

  • • Access Logs: Includes IP addresses and time stamps
  • • Device Insights: Captures browser & OS details, behavior patterns

Data is securely stored within India for 180 days as per CERT-IN guidelines.

5. Data Sharing & Disclosure

We do not sell your personal information.

However, your data may be shared under specific circumstances:

  • Domain Registries: Such as INRegistry/NIXI, for regulatory and ownership purposes
  • Legal Authorities: When required by applicable Indian law or official request
  • Third-Party Vendors: On a strict need-to-know basis for core services (payments, email delivery)

Data Backup & Storage

  • • Securely stored within India for compliance
  • • Retained as per CERT-IN guidelines (minimum 180 days)
  • • Protected with encryption and role-based access controls

Optional India-Based Backup: For clients requiring data to be stored within India for regulatory compliance, we offer an optional India-based backup service. Contact support to activate.

6. Your Rights Under Indian Law

Access

Access and review the personal data we store

Correction

Request correction or deletion of inaccurate info

Withdraw Consent

Withdraw consent for non-essential processing

Complaint

Raise complaints with our Grievance Officer

Submit all data rights requests via our support portal: domainindia.com/support

7. Security Practices

SSL/TLS encryption for all data exchanges
Access-controlled internal systems
Firewall + malware scanning (CSF + Imunify360)
Two-Factor Authentication (2FA) for internal staff
Frequent patching and vulnerability monitoring
PCI-DSS compliant payment processing

While we follow best practices, no method is 100% secure — we continuously strive to improve our security measures.

8. Data Retention Policy

We retain personal data only as long as necessary to deliver services or meet legal obligations:

  • Account and log data: Retained for service continuity, support, billing, and legal audits
  • WHOIS information: Stored per domain registry contracts and NIXI requirements
  • Upon service cancellation: Data is securely deleted or anonymized post audit
  • Primary backups: Retained up to 30 days for disaster recovery
  • Regulatory logs: Stored within India for minimum 180 days per CERT-IN

9. Refund & Cancellation Policy

We offer a 30-day refund policy on Web Hosting and Reseller Hosting plans from the date of purchase. Refunds are handled fairly and in good faith.

ServiceRefundablePeriod/Note
Web Hosting & Reseller Hosting Yes30 days from purchase
Domain Registrations NoN/A - provisioned in real-time
SSL Certificates NoN/A - issued immediately
VPS & Dedicated Servers NoN/A - provisioned in real-time

For refund-related queries, please open a support ticket at domainindia.com/support

10. Grievance Redressal Officer

For privacy-related concerns or to exercise your data rights:

Name

Suresh Kumar

Response Time

Within 7 working days

11. Policy Changes

We may update this Privacy Policy from time to time. Significant changes will be announced via:

  • Email notifications to registered users
  • Public notice on our official website

By continuing to use our services, you agree to the latest version of our policy.

Questions About This Policy?

Domain Registration India Private Limited

[email protected] Support Portal